Frequently Asked Questions

  1. How do I measure my windows to decide the size of my blinds, shades, rollers and shutters?
    Visit our page > how to measure
  2. How do I install my new blinds and shades?
    Visit our page > how to install
  3. When will I know my order has gone into production?
    Normally, your order goes into production within 24 hours. Work orders of all your orders are immediately processed and placed directly with factory as soon as you make the payment. We will send an email confirmation as well as provide order number of your order immediately after your payment confirmation. Once your order is shipped, we will provide you with a consignment tracking number to know your exact delivery date.
  4. What is your delivery policy?
    Most orders are manufactured in 5 - 10 business days and shipped out; deliveries typically take 2 - 3.5 weeks. However, please note that due to circumstances out of our control such as delays at the manufacturer as well as backlogs or backorders the final delivery time can fluctuate. Please check our shipping policy
  5. How do I pay for my blinds?
    We accept PayPal, Visa, MasterCard and American Express.
  6. Will it be possible to change or cancel my order after I placed it?
    Normally, your order goes into production within 24 hours. Work orders of all your orders are immediately processed and placed directly with factory as soon as you make the payment. Therefore, please make sure that the sizes and colours are correct before ordering. Please check our Change, Cancellation and Refund policy. Please feel free to contact us immediately and we will make every effort to make any changes we can.
  7. Are the prices in CAD dollars?
    Yes, all our prices are in Candian dollars. As we are a Canadian company, there are no duties, customs or brokerage charges to worry about.
  8. Will I be charged HST?
    Taxes are charged based on the shipping destination of your order. The HST would be collected according to the destination address.
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