We offer many types of motorization. If you're not sure if you have a Motorized Crown or Zebra Sheer Shade, check if your shade has a built-in rechargeable battery. This feature is unique to these shades.
Reversing the motor direction will change the function of the 'up' and 'down' buttons, so that they will move in the opposite direction. You may need to reverse the motor direction after a motor reset, or if you had reversed the directions by accident (in order to correct the direction).
To reverse the motor direction,
1) Hold the 'stop' button on the paired remote for 5 seconds. The motor will jog once.
2) Press the 'down' button on the same remote. The motor will jog once.
The motor direction will now reverse.